Portrait Dialogue
Get customer-centric. Get into the dialogue.
- Convert campaigns into enduring two-way dialogue
- Connect the customer experience across all customer touch points
- Embed insight and understanding into every interaction
- Optimize the customer lifecycle to maximize customer value
- Boost efficiency using multi-step, multi-phase dialogue automation
- Uncover performance issues as they’re happening – and take action
Introducing Portrait Dialogue 5
Portrait Dialogue 5 is a customer interaction solution that converts disparate customer interactions into a connected two-way dialogue across all channels for greater customer engagement. Unlike traditional campaign management systems which are optimized for prospecting rather than managing the customer lifecycle, Portrait Dialogue provides pre-built, automated, multi-step phases which automate a dialogue as a two way conversation, resulting in reduced internal workload, increased relevance, timeliness and engagement.
Find out what's new in Portrait Dialogue 5 »
Powerful benefits.
- Engage customers at every interaction
- Improve cross-sell & retention rates
- Reduce customer opt-out
- Streamline planning & collaboration
- Allocate spend for maximum impact
- Improve customer governance
- Empower basic & casual users
- Improve marketing accountability & visibility
Engage with customers.
- Online: Email, customer web, PURL
- Social: Twitter & Facebook
- Mobile: SMS, MMS, WAP
- Offline: Direct mail, telemarketing
- Listening: Integrated online surveys, preference management, feedback management
Get into the dialogue.
Find out more about the power of Portrait Dialogue
“The deployment of Portrait was one of the easiest and quickest I have ever seen. Significant productivity gains were apparent from day one.”
Klaus B. Johansen
Project Manager CRM
3Denmark (Hi3G Denmark Aps)