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Today’s times require a new focus. Organizations are moving from acquisition-centric marketing tactics to customer-centric strategies as they acknowledge that their customers are a company’s most important asset and a fundamental component of future growth and profitability.
The Portrait Customer Interaction Suite combines the world’s most advanced customer analytics with a multi-channel customer communications platform that orchestrates all inbound and outbound customer communications.
This customer centric approach can empower your organization to gather customer data from any location, build customer understanding, anticipate and predict customer needs, identify relevant offers and then to engage each customer, wherever and whenever they decide to interact. This means increased customer satisfaction leading to more business with the same customer, whilst also defending against customer attrition - so important in these economic times.