Smart software for the smart state

Smart software for the smart state - global software organisation AIT is adding its expertise to the Queensland ICT industry

04/02/2004

“AIT’s investment in Queensland is part of an overall strategy to develop our presence in the Asia Pacific region,” said Chris Lowther, VP Sales Asia Pacific AIT.  “Queensland provides an excellent first base for AIT in Australia and we look forward to growing a successful business in the Smart State,” added Chris. 
 
Public Sector organisations are under ever increasing pressure to provide efficient, secure and safe services to the public.  There is a growing need to offer more services online, to improve customer service responsiveness, track customer and case interactions, manage and reduce costs and all in what is frequently an extremely sensitive political environment.
 
AIT has a long-standing global relationship with IT services company Unisys to market, resell and implement AIT’s software application Portrait.  Together, both organisations have had demonstrable success in Public Sector globally, most notably providing Portrait and supporting integration and deployment services to one of the UK’s leading police forces.  In conjunction with AIT, the Unisys team in Queensland will jointly focus on providing Portrait solutions and implementation support to Public Sector clients.
 
With five decades of experience in offering integrated services, solutions and technology to commercial and Public Sector organisations, Unisys brings an understanding of the local needs of clients, as well as a track record in deploying “end-to-end” business transformational solutions.
 
Portrait provides a low risk, cost-effective way of quickly fulfilling the clients’ requirements within a technical architecture that provides highly intelligent process mapping to an organisations business processes.  It has the inherent capability to lead users through complex business procedures while simultaneously ensuring a high degree of data integrity. 
 
“The addition of Portrait to our already impressive solution portfolio will allow us to deliver more in servicing the needs for feature-rich but flexible incident reporting and case handling solutions,” said John Vickers, Queensland Regional Manager, Unisys Australia.
  
Notes to editors
 
About AIT
AIT makes companies more successful by making them more responsive. Portrait, its Customer Interaction Management software (CIM), focuses on the most important part of traditional CRM: the point where it touches the customer.
Portrait helps business users and strategists design, model, deploy, manage and change the processes that drive customer interactions across all channels. By dramatically increasing a company’s responsiveness to change, Portrait helps win new customers, sell more to them and serve them better. By mastering customer interactions, Portrait makes CRM work.

Portrait lets all customer data stay in the systems and data stores where it naturally lives so integrating with existing back-end systems is easy - even if those systems are changing. New configurations, new rules, new processes and new interfaces are generated faster.

The company has developed its specialist knowledge over 17 years, through successful deployments for its blue-chip client base. Customers include, the Met Police (UK), Banco Bradesco (Brazil), Lloyds TSB (UK), Nationwide Building Society (UK), Komercni Banka (Czech Republic), Rainier Pacific Bank (US) and NovaKBM (Slovenia). For more information, visit www.aitgroup.com.

About Unisys
Unisys is a worldwide information technology services and solutions company. Our people combine expertise in systems integration, outsourcing, infrastructure, server technology and consulting with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage. For more information, visit www.unisys.com.
 
Media Contacts
 
For AIT enquiries, please contact:
Jo Bateman
01491 416 600
jo.bateman@aitgroup.com
 
For Unisys enquiries, please contact:
Alan Smith
Tel: +61 (0)2 9931 6637
Email: alan.smith@unisys.com
http://www.unisys.com