Portrait Software acquires Quadstone

Portrait completes Customer Interaction picture with predictive customer analytics

Portrait Software acquires customer analytics specialist Quadstone

Henley, UK 2 December 2005 – Portrait Software, a leader in Customer Interaction Management software has acquired customer analytics specialist, Quadstone.

Quadstone is a recognised global provider of best-of-breed customer analytics software.  The acquisition will provide Portrait with the ability to offer its customers real time intelligence and decision management tools for marketing, sales and service applications. .

By bringing customer analytics together with interaction management, Portrait Software will help businesses create the best customer engagement strategies and quickly deploy across all sales and service channels.  Ongoing analysis of these customer interactions will enable the supporting processes  to be continuously refined, driving superior and more profitable customer relationships.

 The result is a new level of marketing response, sales success and customer service excellence.

“The acquisition is great for the customers of both companies,” said Nick Randall, Portrait’s CEO.  “Portrait customers can now deliver intelligent, personalised sales, marketing and service based on analysis that accurately predicts customer behaviour.  Additionally, Quadstone customers can now turn analysis into streamlined interactions”.

Portrait now has over 200 customers globally that could  leverage this proposition, including new Quadstone customers such as Merrill Lynch and Washington Mutual.  It will also provide added strength in the telecoms sector with customers like T-Mobile and BT.  Additionally, Portrait can help Public Sector organisations measure the impact of process changes on service delivery and capacity.

“We are very excited to be joining forces with Portrait. ”, commented, Paul Kelly, Chief Executive of Quadstone.  “We have a great history of helping organisations benefit from a greater understanding of their customers’ behaviour.  With Portrait we can now provide an operational system to deliver a customer experience that is timely, relevant and profitable”.

The entire Quadstone product suite will continue to be marketed under the name Quadstone and will also be integrated into the Portrait product set.  Current customers will continue to receive product support directly from the Quadstone team.  The Quadstone infrastructure, including the customer support website, will remain in place as well as all of the current product support contracts and responsibilities.


Ends

 For more information please consult the financial release.

About Portrait
Portrait Software™ specialises in Customer Interaction software that helps organisations build more responsive, more profitable customer relationships. Its 150 plus customers are organisations that lead the world’s most demanding customer-intensive sectors, including Financial Services, Public Services, Contact Centres and the Independent Software Vendors that support these markets.

Portrait Software's customers include Fiserv, Nationwide Building Society, KeyCorp, Wells Fargo Bank, Lloyds TSB, Komercni Banka (Czech Republic), SNT (Netherlands), Mapfre (Spain) and NovaKBM (Slovenia) and the largest police force in Europe.

For more information please visit: www.portraitsoftware.com

About Quadstone
Quadstone software enables its customers to model and diagnose why their customers behave the way they do.  The company is dedicated to analytics for CRM and, since its inception in 1995, has won an impressive list of blue-chip customers in financial services and telecommunications throughout the US and Europe. Reference customers include Fidelity, BT, Lloyds TSB, Merrill Lynch, Washington Mutual, T-Mobile, Vodafone, eircom, and Telenor.


Contact details

Portrait Software plc Tel: +44 (0)1491 416600
Jo Bateman 
Marketing Manager  
 
Sherpa
Gemma Craven
gemma@sherpanet.com
 Tel:  +44 (0) 20 7379 4915