Learn how to work smarter with Customer Analytics and Business Intelligence

Webinar shows how to optimize efforts by working smarter in 2010

Henley on Thames, 13 January 2010 – Portrait Software, a leading provider of insight-driven customer interaction software, will be co-hosting an interactive and educational roundtable discussion on how the right customer analytics and business intelligence solutions can help companies derive maximum value from their customer data, enabling them to work smarter and more efficiently.

In conjunction with CRM Magazine, Dr. Mark Smith, EVP, Portrait Software, will discuss how new analytical technologies and techniques are helping organizations to better understand customer behavior, driving smarter, more informed customer interactions and enabling a more customer-centric approach to the market. In addition to Dr. Smith, the roundtable will also include representatives from Birst and Convergys taking part in the discussion.

This educational roundtable discussion will cover:

  • Why predictive analytics is becoming a hot growth trend
  • Emerging analytic best practices that determine the direct impact of marketing activities
  • How to reveal customers’ behaviors and sentiment, and the reasons for them, when they interact with your business
  • How to uncover and resolve the root cause of customer dissatisfaction and drive enterprise business improvement
  • Making key customer information available to more people in your organization
  • Combining data from different systems to gain a complete view of customer behavior

According to Dr. Smith, “Mass campaigning is expensive and does not deliver a healthy ROI. Organizations are now looking to reduce marketing costs with better customer insight and segmentation in order to maximize each and every customer interaction with relevant messaging. Delivering the right message to the right customer at the right time not only improves ROI, but also increases customer satisfaction, loyalty and retention.”

The complimentary webinar will take place on Wednesday 20th January, 2010 at 2:00pm ET and is now open for registrations.

About Portrait Software 

Portrait Software is now part of Pitney Bowes Business Insight (PBBI).

Portrait Software enables organizations to engage with each of their customers as individuals, resulting in improved customer profitability, increased retention, reduced risk, and outstanding customer experiences. This is achieved through a suite of innovative, insight-driven applications which empower organizations to create enduring one-to-one relationships with their customers.

Portrait Software was acquired in July 2010 by Pitney Bowes to build on the broad range of capabilities at Pitney Bowes Business Insight for helping organizations acquire, serve and grow their customer relationships more effectively. The Portrait Customer Interaction Suite combines world leading customer analytics, powerful inbound and outbound campaign management, and best-in-class business process integration to deliver real-time customer interactions that communicate precisely the right message through the right channel, at the right time.

Our 300 + customers include industry-leading organizations in customer-intensive sectors. They include 3, AAA, Bank of Ireland, Bank of Tokyo Mitsubishi, Dell, Fiserv Bank Solutions, Lloyds Banking Group, Merrill Lynch, Nationwide Building Society, RACQ, RAC WA, Telenor, Tesco Bank, T-Mobile, TrygVesta and US Bank.

For more information please visit: www.portraitsoftware.com or www.pbinsight.com