Events & webinars

  • Webinar: Leveraging Customer Analytics to Reduce Customer Churn

    Reduce Churn and Increase Revenue by Predicting which Customers your Marketing Impacts Most

    Thursday, March 3, 2011 2:00 PM - 3:00 PM EST

    Without a doubt, customer retention and cross sell are top priorities in the communications industry. In the quest for customer loyalty and market share, it's about looking forward, not back.

    This webinar discusses how organizations...

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  • Webinar: Call Center Customer Centricity Best Practice

    The 3 R’s – Relevance, Retention and Revenue

    March 10, 2011 11:00 AM - 12:00 PM EST

    Recent research conducted in the US and UK revealed that 69% of large B2C organizations view their call centers as business-critical revenue generators. However stronger integration of customer data, online customer service, and company brand values are seen as critical for...

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  • Marketing Week Financial Services Summit

    22nd – 23rd March

    London

    Marketing Week is proud to present its brand new Financial Services Summit 2011 specially designed to reflect on the challenges senior marketing professionals in financial service industry face. The conference will provide you new ideas to solve the pressing issues of today’s customer-led market place.

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