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Portrait Response™
The next-generation emergency response centre
Portrait Response™ for public safety is an integrated contact-handling system designed to improve the performance of your command centre. It enables fast, safe and appropriate responses to all demands from the public – both emergency and non-emergency.
The Portrait Response desktop manages all resource requests, sharing information seamlessly with the command and control system.
The contact details and incident elements of every interaction are brought together for a single view of the incident that speeds resolutions and aids auditability.
Driven by the central Portrait Process Server, the browser-based Portrait Response client supports the contact centre and the front desk. This offers better service to citizens while avoiding channel management issues for the organisation.
Portrait Software supports one of the most critical public
safety contact centres in the world, scaled to manage over
fifteen million calls a year, with zero downtime.
See the Portrait Emergency Services Brochure(UK) here...
See the Portrait Emergency Services Brochure (US) here...