Public Safety

Emergency service agencies in many cities are experiencing pressure to deliver improved citizen service.  Unlike the commercial sector, emergency agencies have the added pressure of potentially life-or-death decision making at the point of interaction.

Portrait Software offers a revolutionary contact-handling solution set that reduces the burden on contact centres that handle public safety and citizen services -- while increasing response reliability and accountability.

Portrait Response™, Resolve™ and Locate™ provide fast, accurate and consistent Citizen Interaction Management capabilities for:

  • 999 or 911 calls

  • 3-1-1 or SNEN (Single Non-Emergency Number) calls

  • Standard public safety telephone lines

  • Internet channels and Multi-media such as email and SMS
Portrait customer experience management software for Public Safety Organisations improves response handling when you need it most...