Telco Services

For telcos and mobile operators, customer experience management is the new critical success factor.  But with millions of customers, many of them using complex new services, treating each one intelligently and sensitively is a major challenge.  Siloed legacy systems for web, contact centre and in-store interactions don’t make things any easier.

As a result, most telcos and mobile operators struggle to:

  • Get a single view of the customer to inform all interactions

  • Respond quickly and effectively to service demands

  • Understand customer segments and their needs

  • Analyse traffic and interaction data to identify and prevent churn

Portrait solutions for Telecos work with your existing CRM and customer experience management software to design and deliver better interactions based on predictive customer analytics where you need it most...

Customers include:  BT Retail, Eircom, Telenor, T-Mobile, Vodafone, O2, Verizon, Proximus...