Financial Services

Financial Services Companies, in particular Retail Banks have had to grow blindingly fast over the last few decades.

New products, new channels, new services… it all came at such a pace that there was never time or budget for looking at the big picture and designing an IT infrastructure that embraces change.

As a result, virtually every retail bank and most insurance organizations are saddled with legacy systems that are not up to today’s challenges:

  • Technology ‘silos’ isolate applications and data

  • Multiple, disparate views of each customer constrain service quality

  • Creaky, manual processes cripple responsiveness

  • Hard-coded applications and interfaces limit change

  • Mergers & acquisitions complicate integration

  • Focus on compliance (Basel II, anti-terrorist legislation and other regulations) consume resources

Clearly, technology has become a major obstacle to delivering a consistently excellent customer experience.

Portrait solutions for Financial Services will help you compete more effectively by leveraging your existing applications to create intelligent customer interactions and more efficient processes wherever they're hurting you most...