Emergency service agencies in many cities are experiencing pressure to deliver improved citizen service. Unlike the commercial sector, emergency agencies have the added pressure of potentially life-or-death decision making at the point of interaction.
Portrait Software offers a revolutionary contact-handling solution set that reduces the burden on contact centres that handle public safety and citizen services - while increasing response reliability and accountability.
Portrait Response, Resolve and Locate provide fast, accurate and consistent Citizen Interaction Management capabilities for:
- 999, 911 or 000 calls
- 3-1-1 or SNEN (Single Non-Emergency Number) calls
- Standard public safety telephone lines
- Internet channels and Multi-media such as email and SMS
is a powerful contact-handling and service request management application, optimized for fast, effective and auditable, contact and incident response.
Find Out More about Portrait Response >>
provides an integrated portal and distributed task management collaboration with partners.
Find Out More about Portrait Resolve >>
