Retail banking
Tesco Bank
Tesco Bank is the UK's largest supermarket bank. Since our launch in 1997, we have grown to have six million customer accounts across 28 financial products and services. Our principal activities are: general insurance - motor, home, pet and travel; credit cards and personal loans; personal savings; Tesco Compare and a network of cash machines (ATMs). We sell our products through multiple channels including in-store, by telephone and online.
Tesco Bank is fully-owned by Tesco plc. Tesco Bank is the trading name of Tesco Personal Finance plc, Registered in Scotland No. 173199. Registered Address: Interpoint Building, 22 Haymarket Yards, Edinburgh, EH12 5BH
Nationwide
Nationwide is the largest building society in the United Kingdom, with total assets of more than £117 billion and pretax profits of £500 million. Its core business is providing personal financial services, primarily handling mortgages, savings and loans. As a mutual organization, it is owned by and managed for the benefit of its 11 million members (or customers).
U.S. Bank
U.S. Bank, part of U.S. Bancorp, is the 6th largest commercial bank in the United States. The company operates 2,847 banking offices and 5,183 ATMs, and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions.
Chelsea Building Society
Chelsea Building Society is the fifth largest building society in the UK with assets in excess of £13 billion, 35 branches, about 1000 employees and over half a million customers. In April 2006 Chelsea opened its new contact center in Cheltenham.
Banco Popular
Founded in 1926, Grupo Banco Popular is the third largest banking group in Spain.
Bradesco
Bradesco are one of Brazil’s largest private banks (non controlled by government) in terms of total assets. They provide a wide range of banking and financial products and services in Brazil and abroad to individuals, small to mid-sized companies and major local and international corporations and institutions. Bradesco have the most extensive private-sector branch and service network in Brazil, which permits them to reach a diverse customer base. THe companies services and products encompass banking operations such as lending and deposit-taking, credit card issuance, consortiums, insurance, leasing, payment collection and processing, pension plans, asset management and brokerage services.
Tesco Bank case study.
Pre-delinquency management
By Predicting, treating and preventing delinquency early organizations can:
- Identify customers most likely to default
- Implement timely, sensitive treatment strategies
- Reduce the cost of collection and delinquency
Our customers
"Portrait prompts help us to sell more through inbound service conversations than we do through traditional outbound direct marketing."
Head of Customer Insight
Nationwide