Case Studies

Portrait Software has specialised in Customer Experience Management software for over 20 years.  In that time, we’ve helped some of the world’s most successful organisations improve their customer interactions and their customer-critical processes.

Click on the links below to review our latest case studies...

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28-Feb-2008 Her Majesty’s Revenue and Customs leverages advanced data-mining to drive compliance and maximise use of resources
18-Sep-2007 A Case Study in Experience-Based Differentiation. Independent Report: “The UK's Nationwide Puts Its Members first”, Forrester Research, Inc., August 2007.
27-Feb-2007 Improving incremental revenue at Chelsea Building Society by developing a single view of each customer
29-Aug-2006 Treating 11 million customers as individuals: How Nationwide Building Society is optimising its customer interactions to deliver real returns
12-May-2006 Nationwide Building Society: Intelligent Customer Interactions Improve Customer Experience and Sales
2-Jun-2003 Nationwide Building Society treats 10 million customers as individuals through their Dynamic Single View
23-Apr-2002 Komercni Banka adds new financial products through new delivery channels with an integrated contact centre
16-Apr-2002 The Woolwich rolls out a lifestyle banking proposition delivered through a high service, proactive environment
9-Apr-2002 Lloyds TSB launches Loans Direct with a CRM system at a 300 seat integrated contact centre
10-Aug-2001 Key Corp drives a customer-centric service through a centralised telesales operation and a new branch sales platform
14-Apr-1999 ING Direct Establishes a New Market Presence through a Teleservices System
7-Apr-1999 Bank Of Tokyo Establishes an Effective Means of Increasing the Sale of Bank Services
22-Mar-1999 Xerox Corporation has a 30% increase in the number of outbound calls with IMA's EDGE implementation