Real-time Customer Intelligence at the Point of Interaction

Wednesday, April 26, 2006

1400 EST
1900 BST

We invite you to join Leslie Ament, Director of Customer Intelligence Research at the AberdeenGroup and Portrait Software in our latest webinar.

Learn how "Success Strategy" Award Winners like Nationwide Building Society are applying their customer intelligence and CRM strategies to boost revenues by over 30%, reduce operational costs and increase customer retention rates.

You will find out why:

• Inbound interactions are increasingly being recognized as the new competitive battleground for companies
• Providers of financial services, telecommunications, and online retailers are turning to inbound interaction channels for new sales and loyalty leverage
• A company's ability to deliver real-time analytic intelligence and scoring at the point of interaction is often the difference between success and failure
• The five critical success factors for Insightful Interactions
• How you can measure your level of "Interaction Optimization" maturity

Sign up for the event here: