Technology

The way we do the things we do.

Customer experience management technology doesn’t solve problems.  Smart people solve problems.  But the right technology can really help.

Portrait customer experience management technology is designed to do one thing well: deliver great customer experiences for companies with millions of customers.

We’ve been doing it for over 20 years – starting back before acronyms like SOA and BPM walked the earth.

Now we’re very, very good at it.  Here are some of the reasons:

Our Advantages

A process-centric approach to customer experience management

Our customers don’t think about software, they think about the customer experience management processes they need to improve. Portrait technology is built around sophisticated Process Management that designs and deploys great customer-critical processes.

A Service-Oriented Architecture

Companies no longer want huge, static applications.  They want dynamic, nimble assets they can use and re-use with their existing customer experience management systems.  SOA is the way.

Real-time insight

Every insight about a customer has a ‘use by’ date.  Portrait customer experience management software delivers insight to the point of interaction in real time, so it’s always up to date.

The Microsoft environment

Microsoft .NET lets us develop better customer experience management software faster and deliver it to customers with a lower total cost of ownership.  To our customers, Microsoft says ‘proven, scalable, flexible and future-proof’.

Predictive analytics

Our acquisition of Quadstone has given Portrait the best predictive customer experience management analytics software on the market, including unique algorithms and methodologies that make sales and marketing campaigns dramatically more profitable.

A multi-channel approach to customer experience management

Customer interactions don’t just take place in a branch.  They take place in call centres, on the web, in person, through partners and self-service channels.  Portrait supports all of these channels so that you can design, deliver and manage consistent customer experience management strategies wherever they occur.

An ‘Extend & Evolve” philosophy

Portrait's customer experience management solutions will never make you rip & replace your existing systems.  We work with your legacy applications and databases to release their pent-up power.  We make them do new things without even knowing it.  The result: great customer experiences the easy way.