Nationwide Sets the Pace

When it comes to customer experience management, Nationwide Building Society sets the pace.  No one wins more customer service awards or delivers better interactions, wherever customers choose to do business.

Nationwide benefits from Portrait’s capabilities to drive better interactions in branches, call centres, on the website, and with financial advisors.  The result:

  • Customer satisfaction levels that are 9% ahead of their peers

  • Customer growth leads the sector

  • Over $500k saved each year in outbound marketing costs

  • Highest levels of profitability reported in the sector.
“With Portrait’s help we are able to deliver intelligent prompts to customer-facing employees across multiple channels and as a result we have sold tens of thousands more products while treating customers like individuals. “
Simon Baines, Nationwide’s iCRM Director
Find out more about customer experience management with Portrait Interaction Optimizer...

How customer experience management works with Portrait Interaction Optimizer...

Integrating Portrait Interaction Optimizer with your CRM...

Inbound customer experience management campaigns...

The bottom line customer experience management benefits...

A sample decision tree - 'The Best Next Action'...