Inbound Campaigns

Turn inbound interactions into revenue and loyalty

Inbound interactions are the highest-potential, lowest-cost customer experiences of all – but only if you can apply your insights and strategies in real time and do what’s right for the customer.

  • Far beyond simple product recommendation tools.  Interaction Optimizer guides the ‘best next step’, selling the most profitable product that’s truly right for the customer.  For the first time, rich analytics, including your library of existing predictive models, are made available in real time to guide that decision.

  • You decide what’s best for each interaction.  When you do make a product recommendation, the chances are dramatically higher that it will be welcomed.  When you choose not to, you can still seize the opportunity to offer proactive service, collect missing data or just check up on a past complaint.

  • Optimized Self-service – Interaction Optimizer can also guide your unassisted channels, such as IVR, ATM, the web or other automated customer-handling systems.  Pluck important customers out of a queue and give them the right treatment for that moment.
Find out more about customer experience management with Portrait Interaction Optimizer...

How customer experience management works with Portrait Interaction Optimizer...

Integrating Portrait Interaction Optimizer with your CRM...

The bottom line customer experience management benefits...

A sample decision tree - 'The Best Next Action'...

Customer experience management CASE STUDY!  Nationwide sets the pace...