How it Works

Portrait Foundation combines a powerful development platform with a runtime environment designed specifically for critical customer experience interactions and workflows.

The development platform (Configuration Suite)

...lets users design, test and deploy new business processes using ‘drag and drop’ logic nodes and reusable process models.

The runtime environment (Process Engine)

...drives the customer sessions through real-time integration with core applications.  Intelligent prompting and sophisticated workflow tools automate the steps necessary to complete the interaction and speed through the follow-up processes.

The process components

...are pre-built templates for the key customer interaction zones to accelerate development even further.

Leave customer data where it belongs

Portrait Foundation generates a comprehensive, real-time view of the customer and delivers it to each interaction point – all without the need for a massive, secondary database that requires feeding, maintenance and, worst of all, is out of date for significant periods of time.

With Portrait Foundation™, customer experience management data stays where it belongs: in existing applications and databases.  So not only is development time dramatically reduced, the resulting applications are exponentially easier to change in response to market demands.

Secure, Robust and Resilient

Portrait Foundation is deployed as a stateless architecture, so applications built with it are exceedingly robust. Sessions persist through any component failure and system modifications are made ‘in flight’ – an essential quality for any customer-critical application.

And since it’s built on Microsoft .NET, the integration and scalability features are unparalleled.

By bringing together Business Process Management, Application Integration and customer experience management expertise, Portrait Foundation gets next-generation front-end applications to market while most development projects are still in the design stage.

Find out more about customer experience management with Portrait Foundation...

What good customer experience management processes look like...

Building new customer experience management processes with Portrait...