Portrait Foundation

Build customer-delighting applications faster

Portrait Foundation is the specialised Application Platform Suite that helps software vendors, integrators and outsourcers develop process-driven, customer experience management applications much faster.

The Customer Experience Management specialist

Portrait Foundation specializes in applications that drive critical customer experience management processes - including real-time customer interactions and the longer-term follow-up processes that can involve many different systems, departments and partners.

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Unlike raw development tool sets, Portrait comes with the essentials of customer experience management built in, including:

Process management and workflow

  • Abstraction Layer for service-based integration
  • Runtime environment for driving interactions
  • Real-time view of the customer
  • Multi-channel deployment
  • Configuration Suite with intuitive ‘drag and drop’ modeling
  • Web-based, thin-client architecture
  • Intelligent prompts
  • Third party portals and user interfaces

With Portrait Foundation, many of the essential components of front-end applications are already done.  So developers can focus on designing better processes instead of on workflow, interfaces and managing a data model.

Find out more about customer experience management with Portrait Foundation...

How customer experience management with Portrait Foundation works...

What good customer experience management processes look like...