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Your call centers built on EDGE technology are the front line for your customer interactions and one of the most important customer touch points for your business.
Organizations of all sizes are being challenged to produce better results using fewer resources. To this end, the new battle ground for customer retention is quickly becoming the customer experience that we deliver. EDGE 2020 can add new efficiencies and reusability into your call center environment, allowing your organization to add to the significant return on investment (ROI) you've already realized.