Portrait EDGE 2020

Web based contact center automation & unification

Your call centers built on EDGE technology are the front line for your customer interactions and one of the most important customer touch points for your business.

Organizations of all sizes are being challenged to produce better results using fewer resources. To this end, the new battle ground for customer retention is quickly becoming the customer experience that we deliver. EDGE 2020 can add new efficiencies and reusability into your call center environment, allowing your organization to add to the significant return on investment (ROI) you've already realized.

  • A direct upgrade for your Edge environment
  • Highly scalable and proven in B2C, mission critical, high volume environments across multiple channels
  • Thin client interface increases application availability throughout your enterprise
  • Single configuration suite to model processes, workflow, integration and channel support
  • Rapid process-driven application development toolkit provides 50% greater development savings version raw development tools
  • Web services interface empowers you to enhance EDGE guides by integrating new functionality from other applications