Inbound campaigns that delight… and sell

Most B2C companies spend a fortune in outbound campaigns – advertising, direct mail, telemarketing – without giving a second thought to the thousands of inbound contacts that their customers initiate every single day.

Portrait Sales Through Service is a powerful application that helps turn these inbound enquiries into happier customers and significant new revenue.

It starts with a real-time view of the customer delivered to the point of interaction, then proceeds using Portrait’s Intelligent Prompts to find the most customer-friendly, most profitable path.

The real-time view of the customer lets you make relevant offers and identify proactive service opportunities that really make an impression.

And the Intelligent Prompts guide the contact centre agent, branch teller or self-service system to offer a new product, suggest a better service or collect important data.  It also determines when it’s best to avoid a given offer (for instance, if the customer has recently complained).

Like everything else in Portrait, you design a process once and deploy it easily across every interaction channel, whether full- or self-service.